Web Links & Service Provider

How to make a call

All local calls must be preceded by the area code, giving a standard ten-digit number.

International Calls: Dial 00 + Country Code + Area Code + Number

  • United States            = 001 + Area Code + Number
  • United Kingdom        = 0044 + Area Code + Number

International dialing codes are listed at the front of all Telkom’s white pages telephone directories.

Local and National Calls:  Dial Area Code + Number

  • Johannesburg             = 011 + 7-digit number 
  • Cape Town                 = 021 = 7-digit number 

Calls to a cell / mobile phone:

South African Cell Number:  Simply dial the 10-digit number

International Cell Number:   Dial 00 + Country Code – drop 0 + Number

There are two fixed line telecommunications operators in South Africa – Telkom and Neotel. Each company offers a wide range of service options. Specific technical information and details of packages and specials periodically offered can be obtained from their websites:

www.telkom.co.za

www.neotel.co.za

We don’t as a rule recommend Neotel as their credit control procedures make it difficult for expatriates to obtain a subscription, but their offering is mainly fibre-optic based and in some areas the Telkom alternative doesn’t provide adequate bandwidth.

Wireless ISP, iBurst provides an internet voice telephone as an add-on to their wireless internet service. It is claimed to be more economical than a landline, especially with respect to international calls. The quality is very signal dependent, and we recommend that you get it checked out at your home before you subscribe. The wireless data service provided by iBurst can be very acceptable if you are in a good location.

 

Skype and VoiceOver IP (VOIP) is a non-Telkom service providing very cost effective (if not free) IT and Telecoms solutions to private users. You can call free to other Skype users anywhere in the world but you can also make cheap calls to all traditional and mobile numbers, with SkypeOut. This efficient service enables you to make international calls at a fraction of the price and use your webcam to make them video calls. For current packages and rates: Tel: 021 508 9865 or go towww.skypephones.co.za.  We recommend contacting a telecoms service provider, (such as Swift Sparrow below) should you consider this option, as they can set you up with all the necessary software and equipment in a quick and efficient manner.

The application process, especially for foreign nationals, is a little time consuming and bureaucratic. All applications have to be approved by the company’s Credit Department first, and if there is a shortage of available lines in specific areas, it can take anything from 2 weeks to 2 months to obtain the service; therefore it is advisable to start the process as soon as you have selected your home.  

What you need to apply for a telephone line:                                                                         

  • A cash deposit – we recommend a minimum of R3000 per line.

  • A copy of your passport and valid work/residence permit.

  • A completed  application form - signed by you, or Corporate Relocations on your behalf.

  • A postal delivery address.

 

What you need to apply for ADSL Service:

  • Check if the local area telephone exchange is ADSL enabled and has available bandwidth.

  • Apply for a Standard Telephone line (as above) and ADSL service from Telkom.

  • You will need an ADSL modem, supplied by Telkom on rental (free with a 24 month contract). Alternatively you can purchase one from outlets such as The Phone Shop or Incredible Connection (cost is between R1 500 – R2 000).

Please Note: Telkom’s monthly charge does not include Internet Service Provider fees – you will need to sign up with an ISP – please see Internet Services below.

Billing and Payment of Accounts

Your service provider will bill you on a monthly basis, either in the mail or by e-mail. It is important that you make the specified payment before or very close to due date. They usually disconnect a week or so later. If your services are suspended for non-payment, Telkom charges a re-connection fee and takes up to 48 hours to re-instate the service.

Account Enquiries Number: Telkom 10210

Fault Reporting Number: Telkom 10212

 

Payment of Accounts

  • Payment can be made at any Post Office, Telkom office, Easypay terminals at Pick n’ Pay Supermarkets, Shoprite/Checkers or at ATMs. You will need your telephone number and account number.

  • Electronic payments can be made through internet banking via your bank’s website or with your credit card through online billing services if you register on www.telkom.co.za.

 

Telephone Instruments / Handsets

  • Instruments are not included in the rental or installation of the service. You can purchase these from Telkom or Neotel  – their instruments can be viewed on their websites.

  • Alternatively, you can purchase from retail outlets such as Stax, Dions, Makro and specialist phone shops in major shopping centres.

     

Telephone Directories


Elliott Corporate Relocations will supply you with copies of both the White Page and Yellow Pages Directories, if there is stock available. Additional copies and new annual editions can be obtained from any Telkom Service Centre or Post Office. 

 

Cell / Mobile Phones

There are four cellular service providers in South Africa. The standard of service is good, although reception in certain (especially remote) locations can be patchy.

 

Vodacom:                         www.vodacom.co.za

MTN:                                www.mtn.co.za 

Cell C:                              www.cellc.co.za

Virgin Mobile:                   www.virginmobile.co.za

Contracts

  • ŸContracts are a little difficult to obtain for new arrivals, as the usual credit needs to be established. Help from one’s employer can be useful in these circumstances

  • ŸNB: Most contracts include provision of a phone and lock you in for a minimum of 24 months and cannot be cancelled without full payment of the minimum monthly contract fee for the duration of the contract – these contracts are not recommended for short term assignees.

  • Insurance cover for the cell phone handset and SIM Card is offered at an additional charge. If you do not take the insurance cover offered by the service provider, please ensure your handset is insured under your All Risks insurance as cell phone theft is relatively common.

  • The service providers all offer 3G data packages with various broadband options. Speak to the relevant retailer or log on to their websites (as above) for detailed and up-to-date information on pricing and packages.

Prepaid Options

  • ŸPrepaid options are available as in other parts of the world. Phones cost from R600.00 upwards and airtime can be purchased in many outlets such as filling station stores and supermarkets.

  • Immediately notify your service provider:

Vodacom:                111 or 082 11

MTN:   808 or 083 1808 (Contract Subscribers)

177 or 083 1173 (Pre-paid Subscribers)

Cell C:                         140 or 084 140

Virgin Mobile: 0741 000 123

Internet services are well established and there is a wide choice of service providers, options and pricing structures. We list a few reputable service providers below:

  • ŸTelkom Internet:  Website: www.telkom.com/ Tel: 10219 Telkom Internet offers a number of different packages that are available at very reasonable prices.

  • ŸM-Web & Tiscali World Online Websites:  www.mweb.co.za&www.tiscali.co.za Tel: 086 000 5656. Tiscali & its parent organisation, M-web offer a broad range of options for getting connected to the Internet, Dialup, DSL, ISDN, Pay as you Surf, Prepaid Internet and Satellite. All these options have different price plans. 

 

How to get connected – what you need:

  • Telephone service (ADSL or wireless service)

  • Computer and modem with browser software

  • Personal details, including bank or credit card details as monthly service fees are typically paid by debit order or can be charged to your credit card

On-line Registration

  • Select a service provider and email addresses (Telkom’s end in @telkomsa.net / Mweb’s in @mweb.co.za) – you can select more than one email address

  • Call the service provider you have selected, with the above information on hand

  • Discuss the various options and select

  • After registering you, the call-centre consultant will talk you through the settings and installation process

Keeping in Touch 

How to make a call

All local calls must be preceded by the area code, giving a standard ten-digit number.

International Calls: Dial 00 + Country Code + Area Code + Number

  • United States            = 001 + Area Code + Number
  • United Kingdom        = 0044 + Area Code + Number

International dialing codes are listed at the front of all Telkom’s white pages telephone directories.

Local and National Calls:  Dial Area Code + Number

  • Johannesburg             = 011 + 7-digit number 
  • Cape Town                 = 021 = 7-digit number 

Calls to a cell / mobile phone:

South African Cell Number:  Simply dial the 10-digit number

International Cell Number:   Dial 00 + Country Code – drop 0 + Number

 

Telephones

There are two fixed line telecommunications operators in South Africa – Telkom and Neotel. Each company offers a wide range of service options. Specific technical information and details of packages and specials periodically offered can be obtained from their websites:

www.telkom.co.za

www.neotel.co.za

We don’t as a rule recommend Neotel as their credit control procedures make it difficult for expatriates to obtain a subscription, but their offering is mainly fibre-optic based and in some areas the Telkom alternative doesn’t provide adequate bandwidth.

 

Other Telecomms Options

Wireless ISP, iBurst provides an internet voice telephone as an add-on to their wireless internet service. It is claimed to be more economical than a landline, especially with respect to international calls. The quality is very signal dependent, and we recommend that you get it checked out at your home before you subscribe. The wireless data service provided by iBurst can be very acceptable if you are in a good location.

 

Skype and VoiceOver IP (VOIP) is a non-Telkom service providing very cost effective (if not free) IT and Telecoms solutions to private users. You can call free to other Skype users anywhere in the world but you can also make cheap calls to all traditional and mobile numbers, with SkypeOut. This efficient service enables you to make international calls at a fraction of the price and use your webcam to make them video calls. For current packages and rates: Tel: 021 508 9865 or go towww.skypephones.co.za.  We recommend contacting a telecoms service provider, (such as Swift Sparrow below) should you consider this option, as they can set you up with all the necessary software and equipment in a quick and efficient manner. 

 

Application for Telephone Service

The application process, especially for foreign nationals, is a little time consuming and bureaucratic. All applications have to be approved by the company’s Credit Department first, and if there is a shortage of available lines in specific areas, it can take anything from 2 weeks to 2 months to obtain the service; therefore it is advisable to start the process as soon as you have selected your home.  

What you need to apply for a telephone line:                                                                         

  • A cash deposit – we recommend a minimum of R3000 per line.

  • A copy of your passport and valid work/residence permit.

  • A completed  application form - signed by you, or Corporate Relocations on your behalf.

  • A postal delivery address.

 

What you need to apply for ADSL Service:

  • Check if the local area telephone exchange is ADSL enabled and has available bandwidth.

  • Apply for a Standard Telephone line (as above) and ADSL service from Telkom.

  • You will need an ADSL modem, supplied by Telkom on rental (free with a 24 month contract). Alternatively you can purchase one from outlets such as The Phone Shop or Incredible Connection (cost is between R1 500 – R2 000).

Please Note: Telkom’s monthly charge does not include Internet Service Provider fees – you will need to sign up with an ISP – please see Internet Services below.

Billing and Payment of Accounts

Your service provider will bill you on a monthly basis, either in the mail or by e-mail. It is important that you make the specified payment before or very close to due date. They usually disconnect a week or so later. If your services are suspended for non-payment, Telkom charges a re-connection fee and takes up to 48 hours to re-instate the service.

Account Enquiries Number: Telkom 10210

Fault Reporting Number: Telkom 10212

 

Payment of Accounts

  • Payment can be made at any Post Office, Telkom office, Easypay terminals at Pick n’ Pay Supermarkets, Shoprite/Checkers or at ATMs. You will need your telephone number and account number.

  • Electronic payments can be made through internet banking via your bank’s website or with your credit card through online billing services if you register on www.telkom.co.za.

 

Telephone Instruments / Handsets

  • Instruments are not included in the rental or installation of the service. You can purchase these from Telkom or Neotel  – their instruments can be viewed on their websites.

  • Alternatively, you can purchase from retail outlets such as Stax, Dions, Makro and specialist phone shops in major shopping centres.

     

Telephone Directories


Elliott Corporate Relocations will supply you with copies of both the White Page and Yellow Pages Directories, if there is stock available. Additional copies and new annual editions can be obtained from any Telkom Service Centre or Post Office. 

 

Cell / Mobile Phones

There are four cellular service providers in South Africa. The standard of service is good, although reception in certain (especially remote) locations can be patchy.

 

Vodacom:                         www.vodacom.co.za

MTN:                                www.mtn.co.za 

Cell C:                              www.cellc.co.za

Virgin Mobile:                   www.virginmobile.co.za

 

 

 

Service Options

Contracts

  • ŸContracts are a little difficult to obtain for new arrivals, as the usual credit needs to be established. Help from one’s employer can be useful in these circumstances

  • ŸNB: Most contracts include provision of a phone and lock you in for a minimum of 24 months and cannot be cancelled without full payment of the minimum monthly contract fee for the duration of the contract – these contracts are not recommended for short term assignees.

  • Insurance cover for the cell phone handset and SIM Card is offered at an additional charge. If you do not take the insurance cover offered by the service provider, please ensure your handset is insured under your All Risks insurance as cell phone theft is relatively common.

  • The service providers all offer 3G data packages with various broadband options. Speak to the relevant retailer or log on to their websites (as above) for detailed and up-to-date information on pricing and packages.

Prepaid Options

  • ŸPrepaid options are available as in other parts of the world. Phones cost from R600.00 upwards and airtime can be purchased in many outlets such as filling station stores and supermarkets.

What to do if you lose your cell phone or it gets stolen:

  • Immediately notify your service provider:

Vodacom:                111 or 082 11

MTN:   808 or 083 1808 (Contract Subscribers)

177 or 083 1173 (Pre-paid Subscribers)

Cell C:                         140 or 084 140

Virgin Mobile: 0741 000 123

 

Internet – how to get connected

 

Internet services are well established and there is a wide choice of service providers, options and pricing structures. We list a few reputable service providers below:

  • ŸTelkom Internet:  Website: www.telkom.com/ Tel: 10219 Telkom Internet offers a number of different packages that are available at very reasonable prices.

  • ŸM-Web & Tiscali World Online Websites:  www.mweb.co.za&www.tiscali.co.za Tel: 086 000 5656. Tiscali & its parent organisation, M-web offer a broad range of options for getting connected to the Internet, Dialup, DSL, ISDN, Pay as you Surf, Prepaid Internet and Satellite. All these options have different price plans. 

 

How to get connected – what you need:

  • Telephone service (ADSL or wireless service)

  • Computer and modem with browser software

  • Personal details, including bank or credit card details as monthly service fees are typically paid by debit order or can be charged to your credit card

On-line Registration

  • Select a service provider and email addresses (Telkom’s end in @telkomsa.net / Mweb’s in @mweb.co.za) – you can select more than one email address

  • Call the service provider you have selected, with the above information on hand

  • Discuss the various options and select

  • After registering you, the call-centre consultant will talk you through the settings and installation process

 

 

 

 

Wireless alternatives

 

The telecoms landscape, and broadband in particular, is undergoing revolutionary changes in South Africa. Things move too quickly for us to keep this guide up to date all the time. We therefore strongly recommend that you make use of your own IT Departments or service providers to advise and assist you to get connected in the most effective and economical way according to your own requirements.

Moving Services:   Office Hours - +27 (0) 11 256 3000
After Hours - (+27) 71 453-0214